International Training Online Privacy Statement

International Training (ITI) is committed to respecting the privacy of visitors to this website. This page summarizes our online privacy policy and the privacy practices we follow. Personal information stored on this site is collected by International Training for its own use and the use of its subsidiaries: FRTI (First Response Training International). ITI’s address is 1321 SE Decker Ave, Stuart, Florida 34994 USA, and its telephone number is +1 207.729.4201.

Please note that the practices of International Training, its affiliates, and agents (“ITI”), with respect to personal information, are governed by this Privacy Policy as amended from time to time, and not the Privacy Policy in effect at the time the personal information was collected. We encourage users to regularly review our Privacy Policy. To update your information and preferences, see the section entitled “Updating your personal information and privacy preferences.”

This document sets forth the International Training Online Privacy Policy (the “Privacy Policy”) for this website, https://firstresponse-ed.com/ and any other sites ITI may set up (collectively, the “Site”). If you have objections to the Privacy Policy, you should not access or use the Site. This Privacy Policy does not govern privacy practices associated with offline activities or other ITI websites, except as expressly set forth in the section entitled “Data not collected on this site.”

ITI adheres to the European Union Safe Harbor and the new European General Data Protection Regulation or GDPR principles as set forth by the United States Department of Commerce regarding the collection, use, and retention of personal information from the European Union.

Changes in Privacy Policy

All personal information (“personal information” is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains) that we collect and maintain will be subject to this Privacy Policy, as amended from time to time. ITI reserves the right to change the Privacy Policy from time to time at its sole discretion and will provide notice of material changes on the home page of the Site. If as the result of such changes, you want to alter the ways in which ITI is allowed to use your personal information, you can do so by following the procedure described in the section entitled “Updating your personal information and privacy preferences.” You will be deemed to have been made aware of, and will be subject to, the changes to the Privacy Policy after such notice has been posted with the following exception: If at the time you provide personal information to ITI you are given the opportunity (as you currently are) to limit how such information will be used to communicate with you, either by ITI or by third parties, ITI will not change your preference in this regard without your express consent. However, if ITI sells assets (or the assets of a division or subsidiary) to another entity, or ITI (or a division or subsidiary) is acquired by or merged with another entity, ITI may provide to such entity customer information that is related to that part of our business that was sold to or merged with the other entity without your consent, but ITI will provide notice of such asset sales, acquisitions, or mergers on this Site.

Entities collecting personal information

The Site contains links to other sites at which personal information may be collected. In such instances, unless expressly provided to the contrary, the collection and use of your personal information will be governed by the privacy policy applicable to that site. That privacy policy should identify the entity that is collecting your personal information.

Updating your personal information and privacy preferences

You have the right to access and correct your personal information and privacy preferences at any time.

When an Instructor creates the consumer’s profile, you create a profile or when changes are made to your profile, you will be notified via the email address entered into your profile. It is assumed that the email address entered is correct and no other notifications method will be utilized.

You can

• Login to the Website and update your personal data, except Name or Date of Birth
• You can call the US-based International Training’s World Headquarters’ Customer Service and have them update your personal data.
• Outside the US, you can call the respective Regional Office and have them update your personal data.
• The Online chat feature can be used for minor changes such as month/day or day/month, name changes such as Robert to Bob or Jim to James and email address.
• Family name changes from marriage, divorce and other reason will require legal proof before any changes can be made.
• Any changes are recorded in an Audit log, including who made the change.
• You can lodge a complaint by contacting the Regional Office that services the country of your primary domicile or you can contact International Training’s World Headquarters.

You may also access and correct your personal information and privacy preferences by writing ITI at:

International Training
Attn: Compliance Office/Customer Information
1321 SE Decker Ave, Stuart
FL 34994, USA

Telephone number: +1 207.729.4201

Please include your name, address, and/or e-mail address when you contact us. In your correspondence, please indicate with as much detail as possible. You should expect a response within 30 days.

Collection of personal information

As a visitor to this Site, you can engage in many activities without providing any personal information. In connection with other activities, such as utilizing online applications for certain information or registration, ITI may ask you to provide specific information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, ITI may ask that you provide us personal information, such as your first and last name, mailing address (including ZIP / Postal code), e-mail address, telephone and facsimile numbers, and other personal information. When ordering products or services on the Site, you may be asked to provide a credit card number. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

When you use the Site, ITI or third parties authorized by ITI may also collect certain technical and routing information about your computer to facilitate your use of the Site and its services. For example, we may log environmental variables, such as browser type, operating system, CPU speed, and the Internet Protocol (IP) address of your computer. We use these environmental variables to facilitate and track your use of the Site and its services. ITI also uses such environmental variables to measure traffic patterns on the Site. Without expressly informing you in each particular circumstance, we do not match such information with any of your personal information.

When you submit personal information to ITI through the Site, you understand and agree that this information may be transferred across national boundaries and may be stored and processed in any of the countries in which ITI maintains offices including, without limitation, the United States. You also acknowledge that in certain countries or with respect to certain activities, the collection, transfer, storage, and processing of your information may be undertaken by trusted vendors of ITI. Such vendors are bound by contract not to use your personal information for their own purposes or provide it to any third parties. One instance where this could occur is in conjunction with framed pages in which the URL for the pages is not visible, and the pages are being hosted by a vendor of ITI.

ITI has established relationships with various service providers whose services are available to you from the Site or from websites that are linked to the Site. Typically, these providers offer services that ITI customers might find useful, such as those that can be used in conjunction with ITI related services and products (diving courses, charters, trips and so on). In order to use those services, you may be required to provide personal information to the providers. Unless expressly provided to the contrary, personal information that you provide while you are visiting a provider’s website will be subject to the privacy policy posted on such site, and personal information that you provide while on the Site in conjunction with a provider’s service will be subject to their Privacy Policy. You should be aware that our agreements with these service providers often provide that they will share with ITI personal information collected from you. In such instances, ITI may use this information in a manner consistent with this Privacy Policy. In the situation where sites have an ITI “look and feel” and you reasonably believe you are on an ITI site, the site is collecting information in a solely intermediary capacity and does not use personal information for secondary purposes.

In order to reduce errors in our database, authenticate our users, and prevent abuse of our system, we may on occasion supplement the personal information you submit to us with information from third-party sources. For example, we may supplement your Registration Information with address information provided by the Postal Services to qualify your information and prevent errors in our database. As permissible, we may also supplement the information you provide to us with demographic and other information (such as age or interest in photography) stored in third-party databases in order to make it more likely that marketing communications we send will be of interest to you.

Since ITI is part a member organization and part a certifying body we must maintain sufficient and relevant consumer data to maintain the ability to function as such. We maintain data as required by insurance companies, Recreational Scuba Training Council (RSTC) and International Organization for Standardization (ISO)/European Underwater Federation (EUF). The data is collected through the reporting of certification(s) so we can maintain the required and relevant record of any certifications and status a consumer is achieving. We are required to maintain data for a minimum of seven years so though you can request your data to be deleted we cannot do so within the seven-year window.

How your personal information is used

ITI collects your information in order to record and support your participation in the activities you select. If you subscribe to a service or register a product, for example, the information is used to register your rights, if any, to technical support or other benefits that may be made available to registered users. As another example, if you enter a contest, information is collected to qualify the entry and to contact you regarding the contest or prize awards. Your personal information is also used to track customer preferences and keep you informed about product upgrades, special offers, and other products and services of ITI and selected third parties unless you have opted not to receive such communication, or such communication are prohibited by law.

ITI may collect information about the use of the Site, such as the types of services used and how many users we receive daily. This information is collected in aggregate form, without identifying any user individually. ITI may use this aggregate, non-identifying statistical data for statistical analysis, marketing, or similar promotional purposes.

Your choices with respect to personal information

ITI recognizes and appreciates the importance of responsible use of information collected on the Site. ITI may communicate information to you regarding products, services, and special offers available from ITI or selected third parties unless you have opted not to receive such communication, or such communication are prohibited by law, although we may find it necessary to communicate with you regarding your use of the services on the Site. Except in the particular circumstances described in this Privacy Policy, ITI will also not provide your name to other companies or organizations without your consent.

There are other instances in which ITI may divulge your personal information, such as where required by law, regulation, or litigation. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.

Protection of your personal information

The personal information that you provide in connection with registering yourself as a user of ITI products or services or registering an ITI product is classified as Registration Information. Registration Information is protected in several ways. Access by you to your Registration Information is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your Registration Information resides on a secure server that only selected ITI personnel and contractors have access to via password. ITI encrypts your personal information and thereby strives to prevent unauthorized parties from viewing such information when it is transmitted to ITI.

Personal information that you provide that does not constitute Registration Information also resides on a secure server and is accessible only to selected ITI personnel and contractors via password. Since this information is not accessible by you, you will not be asked to select a password in order to view or modify such information.

Please note that any information or blog entries you post to a public bulletin board, forums or chat rooms, such as the ITI User to User Forum (“posting areas”), is available to all persons accessing that location. Your e-mail address will not automatically be posted on the posting areas unless you modify the default setting to permit that. Your e-mail address would then be available to all persons accessing the posting areas. In addition, you should be aware that the posting areas offer a service in which subscribers are e-mailed a copy of all messages posted to the posting areas on a particular topic. Consequently, if you post a message to the posting areas, your e-mail address will be sent to those subscribers who have indicated an interest in the topic of your message.

Data not collected on this Site

Personal information that is not collected on the Site is not generally subject to this Privacy Policy. However, personal information submitted on physical registration cards is classified as Registration Information and is subject to this Privacy Policy. This Privacy Policy also covers licensee information (such as contact name and address) provided in connection with ITI’s corporate volume licensing program. If you wish to access and/or correct such information, please see instructions for doing so in the section entitled “Updating your personal information and privacy preferences.”

Use of cookies

When you visit this Site, you can browse the Site and access important information without revealing your identity. In order to improve our Site, we and our vendors use “cookies” to track your visit. A cookie is small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It functions as your identification card and enables ITI to record your passwords, purchases, and preferences. It cannot be executed as code or deliver viruses.

Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. For some web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages.

While ITI and our vendors use cookies to track your visit to the Site, and our web servers automatically log the IP/Internet address of your computer, ITI does not generally use this information to identify you personally. However, if you expressly provide consent for the Site to “remember” the unique identifier that you select when you register for various activities on the Site, that unique identifier will be stored on a cookie on your computer, linked to your Registration Information, and your navigation path around the Site will be tracked. We associate this data to understand how our Site and services are being used so we can understand our customers and offer appropriate products and services.

ITI may hire other companies to place our banner ads on other websites and to perform tracking and reporting activities (“third-party advertisement servers”). Aside from IP addresses, they do not collect personally identifiable information in doing this work for us, and we do not give any personally identifiable information to them. Third-party advertisement servers are subject to their own privacy policies.

ITI uses Google AdWords Remarketing and other marketing companies to advertise across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of the TDISDI website you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER. The cookie is used to say, “This person visited this page, so show them ads relating to that page.” Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

Privacy complaints

ITI takes its users’ privacy concerns seriously. If you believe that ITI has not complied with this Online Privacy Policy with respect to your personal information, you may write the ITI Privacy Officer at the following address or fill out a privacy complaint form:

International Training
Attn: Compliance Office/Customer Information
1321 SE Decker Ave, Stuart
FL 34994, USA

Telephone number: +1 207.729.4201

If you provide ITI with inconsistent privacy preferences (for example, by indicating on one occasion that third parties may contact you with marketing offers and indicating on another occasion that they may not), ITI will endeavor to update your privacy preferences in a timely and accurate manner.

Also, please note that ITI is not responsible for the content or privacy practices of non-ITI websites to which this Site or any other ITI website may link. You should review the privacy policy of such sites before using those sites.

Privacy Policy Revision – April 2018